Refund Policy

Except where required by applicable law, or where TGDock approves a refund in its sole discretion, payments are non-refundable once the applicable billing period begins and access to the subscription or purchased feature has been made available.

Cancellation prevents future renewal and does not automatically create a right to a refund for the current billing period.

Except where required by applicable law, TGDock does not issue refunds for partial billing periods, unused time, consumed credits, one-time add-ons, optional service fees, or losses tied to third-party platform actions.

TGDock may separately review clear billing errors such as duplicate charges, obvious technical mischarges, or charges that materially differ from the price actually disclosed at checkout.

If we determine that a billing error occurred, we may issue an appropriate correction, which may include reversal, refund, credit, or other remediation as reasonably appropriate.

Abusive or fraudulent chargebacks may result in suspension, termination, denial of future service, recovery efforts, and collection of reasonable costs associated with the dispute to the maximum extent permitted by applicable law.

Nothing in this Refund Policy limits mandatory card-network rules, non-waivable statutory consumer rights, or other protections that cannot lawfully be excluded.

Refund reviews are handled within a reasonable time. TGDock does not promise a guaranteed payout deadline unless such timing is required by applicable law or the payment provider's mandatory processes.

Approved refunds, if any, are generally returned through the original payment method where possible, subject to payment-provider limitations.

Refund requests must be sent to refund@tgdock.com. Sales questions may be sent to sales@tgdock.com, and general support or legal requests may be sent to info@tgdock.com.